powerark solar

Job Description
Who we are

Powerark Solar is one of the top 5 solar distributors in Australia. Our market covers the entire country and parts of other South East Asian. We are headquartered in Melbourne with four other branches across 4 states (WA, NSW, QLD, SA). Our main business to distribute a range of products from Panels to electrical components for our customers in residential and commercial sector.

About the Role

This is an All rounder role!! We are looking for a warehouse/customer service assistant to join our team and drive business outcomes. This is not only a job, but also a career.

Your key account abilities include the following areas:

Forklift duties - Loading/unloading trucks, moving stock around the warehouse.
Container unloading.
Placing of stock into warehouse racking.
Order picking – Manual.
Daily data entry.
Cycle counting.
Keeping warehouse clean and tidy.
Receiving incoming goods.
Picking and packing of orders.
Completing physical work including manual handling and lifting duties.
Abide by strict OH&S rules at all times.
Other general warehouse duties when required.
Customers Sales Order Process (from PO to after-sales), take orders from customers/sales rep via phone, emails or other means and create orders in system and check details with customers/ sales rep
First Point of Contact for daily orders
Understand the current and incoming stock levels to manage customer expectations
Credit card payment process/record/filing
Liaise with internal department to ensure a smoother sales procedures and customer experience.
Notify the Account managers and the customer with the correct sales process
Educate the customers about the sales process to ensure the orders are processed in a timely manner
Release the stock upon payment/ credit terms and ask for payment if needed
Ensure the invoice as sent to customers from our system
End of Month customer report sales & Account activity
Identify any potential sales opportunities
Communicate with the reverent account manager with the sales opportunities
Successfully deliver the orders within the right timeframe and right place
Escalate issues to the managers if the order cannot be fulfilled
Communicate with customers with the issues on the order
Problem solving if some unexpected happened with the orders
General Office experience - must be computer literate
Any other job as advised by manager
To be successful in this role you will have:

At least 2 year Full-time working rights in Australia
Mandarin will be a Big Bonus to this Position
Good time management, multitasking and organisational skills
Strong interest in customer service skills
Solid work ethic with an ability to work in a fast-paced environment
Excellent computer skills, specifically Microsoft office package (Word & Excel)
Excellent attention to detail
Native English speaker preferred
Job Type: Full-time